Cquenc
Case Studies / Wellness Brand
Health & Wellness · DTC · AU/NZ

52% CAC reduction.
While scaling revenue 3.4×.

A wellness brand expanding across AU/NZ was struggling with rising acquisition costs. Every new market they entered pushed CAC higher. We introduced predictive audience modelling, rebuilt the email lifecycle and deployed media mix modelling to reallocate budget where it actually worked.

HEALTH · WELLNESS · AU/NZ 52% CAC Reduction while scaling 3.4× Wellness brand expanding AU/NZ. Rising acquisition costs. Introduced predictive audience modelling and rebuilt the email lifecycle. −52% CAC Reduction 3.4× Revenue Scale +41% Email Revenue CQUENC · PREDICTIVE GROWTH CAC EFFICIENCY SCORE AU/NZ · 8 MONTHS −52% CAC Reduced Wellness · AU/NZ Before Cquenc After Cquenc “CAC halved while we tripled revenue. That’s the only outcome that matters.” — Founder, DTC Wellness Brand · Melbourne
−52%
CAC Reduction
AU/NZ combined
3.4×
Revenue Scale
While cutting CAC simultaneously
+41%
Email Revenue
Lifecycle rebuild impact
4.2×
LTV:CAC Ratio
End of 8-month period
The Challenge

Every new market pushed CAC higher.

This wellness brand had strong product-market fit in Australia but was struggling to replicate it in New Zealand. Each new campaign pushed their blended CAC higher. Their media mix was unbalanced — too much budget in top-of-funnel channels, too little focus on retention. Email was an afterthought.

They came to us after their previous agency told them the CAC problem was “just the cost of expansion.” We disagreed — and proved it.

What We Did

Predictive modelling across the full funnel.

Predictive audience modellingBuilt lookalike models from AU best customers and applied them to NZ cold audiences. CAC in NZ dropped 44% in the first 60 days.
Email lifecycle rebuildReplaced time-based email flows with behaviour-triggered sequences. Welcome, browse abandon, post-purchase and replenishment flows all rebuilt around intent signals, not arbitrary time delays.
Media mix modellingShifted 28% of paid budget from broad top-of-funnel to mid-funnel retargeting based on incrementality data. Budget doing more with less.
AOV and retention architecturePost-purchase cross-sell sequences and bundle architecture increased AOV by 28%. Repeat purchase rate grew by 19 percentage points over 6 months.
★★★★★

“CAC halved while we tripled revenue. That’s the only outcome that matters. Cquenc built systems we didn’t know were possible on our budget.”

DC
David Collins
Founder · DTC Wellness Brand · Melbourne

Services deployed

Intent-led Media (Meta + Google)
eCommerce Growth Engine
Predictive Digital Strategy
Data & Signal Intelligence

Timeline

Account audit + strategyWeek 1
Audience + email rebuildWeeks 2–4
CAC improvement first visibleWeek 7
−52% CAC milestone hitMonth 5
3.4× revenue confirmedMonth 8

More case studies

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Fashion & Apparel · DTC · AU

247% revenue growth in 7 months.

Intent-signal architecture. PMax restructure. Predictive retention sequence.

+247%
Revenue
6.8×
ROAS
−38%
CAC
Read case study
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